Michael Ward, BA, HC, MA, A+, N+
IT Résumé
| Email: | mward-@-interbaun.com (remove dashes) |
| Web site: | www.mward.ca |
View my Degrees and Certificates
A hardware and software professional, excellent technical writer, and experienced educator with outstanding communication skills; a highly organized individual who works well independently or as a team player; a hard worker who won't let you down.
Highlights
- 15+ Years Experience Training, Troubleshooting, Repairs, Upgrades, Software and Hardware Installation
- A+ Certified
- N+ Certified
- Thorough knowledge of Windows 3x/9x/NT/2000/XP, and DOS
- Thorough knowledge of Linux and Unix
- Decent knowledge of Macintosh OS X
- Network setup/admin, TCP/IP, DHCP, DNS, Printers, Proxies, Samba
- Built 500+ computers from scratch, worked on many more
- Proficient in numerous software suites and applications
- Created, administered, edited, or supervised nine web sites
- Prepared and taught courses in hardware assembly and testing; Operating System Installation; Introduction to Computers; various software suites; various historical subjects
- Prepared exams and quizzes, wrote How-Tos and classroom handouts for students' reference material (also on my web site)
- Experienced with shipping, receiving, inventory control, purchasing
- Communicated with suppliers for replacement computer parts (RMA)
Skills
| Hardware | Last Used | Years Exp |
| Assembly, Repairs, Upgrades | 2008 | 12 |
| Troubleshooting | 2008 | 12 |
| Customer relations | 2007 | 9 |
| Backup and Data Recovery | 2008 | 9 |
| Software: Operating Systems | Last Used | Years Exp |
| Windows XP/2000/NT/9x | 2008 | 12 |
| Windows 2003/NT Server | 2005 | 2 |
| DOS 3.1 - 6.22, Windows 3.x | 2007 | 17 |
| Macintosh OS X | 2008 | 3 |
| Linux - Mandriva, RedHat, Fedora, Ubuntu, Knoppix | 2008 | 8 |
| Unix - FreeBSD, NetBSD, OpenBSD | 2007 | 6 |
| Novell Netware 3.x - 4.x | 1998 | 1 |
| Networks | Last Used | Years Exp |
| Installed and Configured | ||
| NICs, Modems, TCP/IP, DHCP, DNS, Samba, Printers | 2008 | 11 |
| Mail servers (qmail, sendmail) | 2004 | 3 |
| Web servers, FTP servers | 2007 | 5 |
| Routers (software), Gateways, Firewalls | 2007 | 5 |
| Deployed Ghost (DOS, Windows, Linux) | 2005 | 3 |
| Software - Graphics | Last Used | Years Exp |
| Adobe PhotoShop + ImageReady | 2006 | 5 |
| CorelDraw, CorelTrace, CorelPhotoPaint | 2006 | 4 |
| The GIMP | 2008 | 7 |
| IrfanView | 2008 | 9 |
| Software - HTML and Web Design | Last Used | Years Exp |
| Dreamweaver | 2005 | 4 |
| Front Page | 2001 | 1 |
| NVU (Mozilla/Netscape Composer) | 2008 | 8 |
| Plain text editors, Notepad, vi, pico, EditPad, Bluefish | 2008 | 14 |
| Software - Internet and Email | Last Used | Years Exp |
| Internet Explorer | 2008 | 10 |
| Outlook | 2006 | intermittent |
| FireFox/Mozilla/SeaMonkey/Netscape | 2008 | 11 |
| Thunderbird, Eudora, Pegasus, other email clients | 2007 | 10 |
| Software - Office Suites | Last Used | Years Exp |
| MSOffice - Word, Excel, PowerPoint, Publisher | 2008 | 11 |
| MSWorks 2.0 - 4.5 | 2006 | 13 |
| OpenOffice | 2008 | 7 |
| AbiWord | 2007 | 5 |
| Technical Writing/Editing/Teaching | Last Used | Years Exp |
| Taught A+ Hardware and OS curriculum |
2005 | 4 |
| Help files, How-tos | 2008 | 10 |
| Exercises, Exams, & Quizzes | 2008 | 17 |
| Classroom & Lab Instruction | 2008 | 18 |
| One-on-One instruction | 2007 | 19 |
IT Employment History
Alberta Career Computer Center (ACCC)
Instructor May 2002 - March 2008 (intermittent)
Teaching various courses, including:
- A+ Hardware
- A+ Operating Systems (Windows 9x/ME/NT/2000/XP, DOS, Linux)
- HTML and Web page design
- Dreamweaver
- Web Graphics
- PhotoShop
- CorelDraw
- MSPublisher
- MSPowerPoint
- MSWord
BEST Computers Sales and Service
PC Technician/Administrator/Instructor 1996 - 2001
- Installed, configured and did troubleshooting of software and hardware
- Provided technical support by phone and on-site
- Built and tested new computers
- Shipping, receiving, inventory control, and purchasing
- Instructed courses in Hardware Assembly and Testing, Operating System Installation, Introduction to Computers
Intellisys Developments
Support Technician 1998 - 1999
- Provided technical support by phone and on-site
- Network administration
- Installed, configured and did troubleshooting of software and hardware
Non - IT Employment History
Grant MacEwan College
Instructor 1994 - 1996, 2004 - present
- Prepared and delivered lectures for classes in History, Mythology, and Etymology
Concordia University College
Sessional Instructor/Teaching Assistant Jan - Apr 2004, Jan - Apr 2006
- Preparing and delivering lectures for classes in Greek and Mythology
University of Alberta
Sessional Instructor/Teaching Assistant 1990 - 1997
- Prepared and delivered lectures for classes in Greek, Latin, Etymology, Mythology and History
Education and Training
| 2004 - N+ Certification | CompTIA |
| 2003 - A+ Certification | CompTIA |
| 1994 - Ph.D. Candidacy exams completed | University of Alberta |
| 1991 - M.A. in Classics (Ancient History) | University of Alberta |
| 1989 - Honours Certificate in Greek and Latin | University of Saskatchewan |
| 1984 - B.A. (advanced) in History and Archaeology | University of Saskatchewan |
Other Experience/Interests
- I am a member of the Royal Astronomical Society of Canada, and editor of Stardust, the RASC Edmonton Centre's monthly newsletter.
- I have taken university courses in art and art history and am familiar with the principles of drawing, painting, printing, typesetting, and calligraphy; I have published drawings and calligraphy.
- I have been playing guitar for many years and presently own four.
References:
Available upon request
Download this document as a PDF
Most computers come with a PDF reader, but if you don't have one, click here for Foxit, a free, small, fast PDF reader, or click here for Acrobat Reader, the bloated pig from Adobe (also free).
My resume is also available as *.DOC (MSWord), *.ODT (Open Document), *.RTF (AbiWord), *.SXW (Open Office), and *.TXT (plain text). Send me an email. You will have to edit the address.
Back to Top
 |
 |
 |